Refund policy
At Tony Odisho Extensions, we strive to provide the best possible shopping experience for our customers. While we make every effort to accurately display swatch colors on our website, please be aware that variations in monitor settings may affect the appearance of the colors.
In order to qualify for exchanges, or in-store credit, items must be in their original packaging, unopened, unused, and untampered with.
We value our customers and want to make sure you are completely satisfied with your purchase from Tony Odisho Extensions.
In compliance with Illinois state law and health regulations, Tony Odisho does not accept returns or exchanges on opened products. Our commitment to hygiene and public safety is paramount, and we prioritize the well-being of all our clients.
Should you believe a product to be defective, please contact us directly at (773) 293-3625 within 30 days of purchase so that we can find a suitable solution.
Returns and Exchanges must be submitted within 30 days
Tony Odisho provides a hassle-free return and exchange policy for items purchased within 30 days. Eligible products may be returned or exchanged for in-store credit or a different item, as long as the item has not been used, opened, or altered, and is still in its original packaging.
How will I receive my in-store credit?
- All in-store credits will be issued in the form of an electronic gift card that does not expire.
If I do not want in-store credit, am I able to exchange the item for a different one?
- Yes, items purchased within 30 days may be even exchanged or exchanged for a different item, as long as the product has not been used, opened, or tampered with, and is still in its original packaging. Please keep in mind that if the new item is of greater value, you will be required to pay the difference. Conversely, if the new item is of lesser value, you will receive a credit for the remaining balance.
How do I go about exchanging my product(s)?
For assistance with returns or exchanges, please contact our customer service team at 773-293-3625 or email us at contact@tonyodisho.com.
If you are local and in the area, you also have the option to drop off your return at our distribution office, which is located at:
Tony Odisho Extensions
5321 N. Lincoln Ave
Chicago, IL 60625
*Tony Odisho shipping fees are non-refundable
*Tony Odisho in-store credit does not expire