Refund policy
At Tony Odisho Extensions, we strive to provide the best possible shopping experience for our customers. While we make every effort to accurately display hair swatch colors on our website, please note that variations in monitor and device settings may affect how colors appear.
We are pleased to offer a hassle-free return and exchange policy for eligible hair extensions, styling tools, and select products purchased directly from our website. To qualify for a return, exchange, or store credit, all eligible items must be in their original packaging, unopened, unused, untampered with, and in resalable condition.
Return Shipping
If you would like to return an item for a refund or exchange for reasons other than a product defect or order error, return shipping costs are the responsibility of the customer. We do not provide prepaid return shipping labels for voluntary returns.
If you received a defective item or we made an error with your order (such as shipping the wrong item), please contact us before returning your purchase. In these situations, Tony Odisho Extensions will provide a prepaid return shipping label and work with you to resolve the issue as quickly as possible.
Opened Products
In compliance with Illinois state law and health regulations, Tony Odisho Extensions cannot accept returns or exchanges on opened hair extensions or opened products. Our commitment to hygiene and public safety is paramount, and we prioritize the well-being of all our clients.
If an opened item is determined to be defective due to a manufacturer's defect, we will gladly provide a replacement. If you believe your product is defective, please contact us within 30 days of purchase at (773) 293-3625 so our team can review your claim and determine the appropriate resolution.
Returns or Exchanges Within 30 Days
Returns or exchanges requested within 30 days of purchase are eligible for:
- A full refund to the original payment method, or
- An exchange for another item.
To qualify, the product must be unopened, unused, untampered with, and returned in its original packaging.
How will I receive my refund?
Approved refunds within 30 days will be issued to your original payment method. You may also choose to exchange your item instead.
Returns or Exchanges After 30 Days
Returns or exchanges requested after 30 days of purchase are eligible for:
- Store credit (which never expires), or
- An exchange for another item.
Products must still be unopened, unused, untampered with, and in their original packaging.
How will I receive my refund?
After 30 days, refunds are issued as store credit only. Store credit does not expire and may be used toward future purchases. You may also choose to exchange your item.
Styling & Extension Tools
Tony Odisho Extensions offers free replacements for styling and extension tools that become defective due to a manufacturer's defect within 12 months of the original purchase date. Proof of purchase is required.
Can I receive a refund or exchange for my styling or extension tool?
Yes. Styling and extension tools may be returned for:
- A full refund to the original payment method within 30 days of purchase, provided the item is unused, unopened, untampered with, and in its original packaging.
- Store credit or an exchange after 30 days, provided the item meets the same return requirements.
Manufacturer defects are covered separately under our 12-month replacement policy.
How Do I Return My Product?
Before sending your return, please contact our Customer Care team to obtain return authorization.
For customer-initiated returns (refunds or exchanges):
- Return shipping costs are the responsibility of the customer.
- We do not provide prepaid return shipping labels.
- You may ship your return using the carrier and shipping method of your choice.
For defective products or orders shipped in error by Tony Odisho Extensions:
- Please contact us before returning your item.
- Once your claim has been approved, we will provide a prepaid return shipping label at no cost to you.
If you are local, you may also drop off your eligible return at our distribution office:
Tony Odisho Extensions
5321 N. Lincoln Ave.
Chicago, IL 60625
We value our customers and are committed to ensuring you have an exceptional experience with Tony Odisho Extensions. If you have any questions regarding our return policy, please contact our Customer Care team. We're happy to help.
*Tony Odisho shipping fees are non-refundable
*Tony Odisho in-store credit does not expire
For assistance with returns or exchanges, please contact our customer service team at 773-293-3625 or email us at contact@tonyodisho.com.
This policy was last modified on 02/16/2026
